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HECM Counselor Roster
How Applications are Processed
If your application clears all initial system edits:

  1. A Success message will appear at the top of the Results page. The Accepted On field displays the date the application was accepted. You are not on the roster yet.

    Note: A counselor will not be officially placed on the Roster until:

    1. You inform the Application Coordinator at your agency that you have successfully submitted your application, and
    2. The Application Coordinator successfully validates in the system, and
    3. The application and credentials pass a full review by HUD staff.

  2. After the Application Coordinator has validated your employment, you may enter FHA Connection to establish a User ID.

  3. You will receive an email when HUD completes its review of your application.

  4. If after 7 days you have not received an email from HUD regarding your application, send an email to housing.counseling@hud.gov with "Held Application for HECM Roster" in the subject line to inquire about the status of your application.

If your application does not clear all initial system edits:

  1. A Warning message appears at the top of the Results page and the Application held for HUD review on field displays the date it was held.

  2. You will receive an email when HUD completes its review of your application.

  3. If after 7 days you have not received an email from HUD regarding your application, send an email to housing.counseling@hud.gov with "Held Application for HECM Roster" in the subject line to inquire about the status of your application.
 
Content current as of 3 August 2009   Follow this link to go  Back to top   
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