Survey Scoring

Information by State  Print version

In order to better understand your Resident Service and Satisfaction Survey score, REAC has provided for your convenience the scoring methodology.

	Remember that follow-up plan requirements are provided when a PHA logs onto Resident Satisfaction Sub-System to view its section scores. A PHA is required to submit follow-up plans for all sections in which it received a score below 75%.
	Review the follow-up plan guidelines for suggestions and recommendations to address areas of concern highlighted in the survey results. Click here for the follow-up plan guidelines.